Frequently Asked Questions

What are my check-out options?
After winning an item in auction or completing a Buy-It-Now purchase, you have two check-out options:

Check-Out Now
The easiest result is to choose to immediately proceed with your checkout and complete the payment process. This will enable you to finalize your purchase without waiting for the winning bidder email confirmation. You will be taken through to our secure Channel Advisor check out system.

Check-Out Later
Within 2 hours from the end of the auction, you will be reminded via email that you are the winning bidder. This email will contain a link to enable you to pay for your item and complete your purchase through our secure Channel Advisor check out system.

Can I use eBay Check-Out to complete my purchase?
No. Vitality 4 Life uses the Channel Advisor Secure checkout system that allows you to save money on shipping (by combining multiple items), confirm your address, enter optional coupons and pay for your purchase.

Orders may be delayed and/or cancelled for customers who do not complete our online checkout. Thank you for your cooperation.

Check Out Emails
Our check out system uses software called Channel Advisor. The emails that will come through to you will have payment links that will take you through our secure Channel Advisor check out. Confirmation emails will also come with similar links that enable you to check the status of your order, or add items to your order.

Online Ordering
When you place an order with Vitality 4 Life online you will receive an immediate confirmation email prior to your order being processed. Our system will mark your item as payment received. If, for any reason, Vitality 4 Life doesn't have the product you have won in stock, we will contact you immediately to offer a refund, or place your item on back order.

How Long do I have to pay for my eBay purchase?
Vitality 4 Life expects all items to be paid for within 7 days of purchase. Emails will be sent out to remind you of when and how to pay.

Can I send you a PayPal payment without using your checkout?
No, it will delay your order. Our Channel Advisor checkout only takes a few minutes and allows you to:

• confirm your shipping information
• choose a shipping method
• calculate your shipping total
• save money by combining multiple items into a single order
• make sure your payment gets applied to your order!

For your convenience, our checkout integrates with PayPal so you can send us a payment at the completion of your checkout. Please note that orders will be delayed and/or cancelled for customers who do not complete our online checkout. Thank you for your cooperation.

What forms of payment does Vitality 4 Life accept?
Vitality 4 Life accepts all the payment options below.

Pay Pal
When using Pay Pal as a preferred method of payment it is important that you (the buyer) use the Pay Pal payment facility in the Vitality 4 Life store and DO NOT go directly to Pay Pal to make the payment otherwise the account may not be closed and your (the buyers) shipping information may not be recorded. Additionally, not completing the checkout could result in unclosed transactions and Channel Advisor checkout reminder emails may continue to be sent to you. Note that our system will recognize a discrepancy between your delivery address entered during check out and your Pay Pal delivery address. We recommend that you make sure your Pay Pal delivery address is up to date. You can check this by logging into your Pay Pal account.

Credit Cards
We accept payment by VISA / Mastercard / AMEX. Your transaction statement will appear as VITALITY4L.

EFT Bank Transfer or Direct Deposit
Account Name: Vitality 4 Life Pty Ltd
Bank: Westpac
BSB: 032 583
Account number: 118620
SWIFT Code: WPAC2AS
Please quote order number with payment.
For Electronic Funds Transfer, orders will be processed when the transfer funds arrive in the Vitality 4 Life account.

Cheque or Money Order
Make cheque's or money orders payable to Vitality 4 Life Pty Ltd and include your full name, delivery address, email and telephone numbers. Personal cheque's issued by Australian banks in Australian currency are subjected to 5 business days clearance. Your item will be dispatched as soon as the money has cleared.

Can I mail you my payment?
Yes. Please send any cheque's or money orders to:
Vitality 4 Life Pty Ltd
PO Box 1675
Byron Bay, NSW, 2481

How much will it cost to ship my item?
We try to keep shipping costs to a minimum. Please refer to the eBay auction ad for exact shipping costs..

How will my item be shipped?
Most items are delivered by Star Track Express Courier to either your home or workplace. When you paid for the winning item, you would have been asked to indicate a designated delivery address. Please include a delivery address phone number and a mobile phone number on the order so that the courier can call you.

If you are not at that designated delivery location when the courier arrives, they will leave at note receipt at the premises with the driver's mobile phone number. You will need to call the driver and arrange another drop off time.

Items for delivery outside standard courier routes, and small size items will be sent via Registered Mail through Australia Post. You will receive a card from Australia Post directing you to go to your local post office to collect the parcel.

Can I track my item?
Tracking information can be supplied upon request. Please email us at Support 4 Life or call 1800 802924 for this information.

Can I pick up my item from Vitality 4 Life?
Yes. Items may be picked up by prior arrangement from Head Office and warehouse in Byron Bay, NSW.

Delivery Times
When your order has been processed and money received, your item will be dispatched as soon as we possibly can. This will normally be the same day or the next day.

Whilst we will do everything we can to ensure the courier company delivers the product to you as soon as possible, we cannot be held responsible for the amount of time of delivery once the item has left Vitality 4 Life warehouses.

Australian Customers
Please Allow 7 Working Days to Recieve your Item.

Can I purchase from outside of Australia?
Vitality 4 Life offers a range of International Product Solutions through our international Stores.

If you would like to purchase one of our products and live elsewhere, please call +61 2 66807444 or email us for a price on shipping.

Shipping within Canada and US
For your (and our) convenience have a warehouse in Canada. As always we've kept shipping charges to a minimum.

Our items are delivered by FIF Courier Systems to either your home or workplace. When you paid for your goods, you would have been asked to indicate a designated delivery address. Please include a delivery address phone number and a mobile phone number on the order so that the courier can call you. If you are not at that designated delivery location when the courier arrives, they will leave at note receipt at the premises with the driver’s mobile phone number. You will need to call the driver and arrange another drop off time.

Items cannot be delivered to PO Boxes

For more information please email: support@vitality4life.ca.

Shipping within UK and Europe
Despite seasonal increases in shipping volume, we do our best to ensure that your merchandise is shipped no later than the next (and usually the same day) as you submit your order. All deliveries are shipped from our UK distribution warehouse by courier if they are a large item and if the address is within courier boundaries. If you desire your order to be delivered to a post office box, please state this in the comments field.

For more information please email: support@vitality4life.co.uk

What is Channel Advisor?
Channel Advisor is an authorised eBay partner that provides our Secure Online Checkout. Channel Advisor is part of the eBay Developers Program and a three-time winner of the Star Award 2003, 2004, 2006

Can I combine multiple item to save on shipping?
Yes. Our Channel Advisor Secure checkout allows you to combine items to save on shipping although most of our items ship for free!

How do I complete my purchase?
Vitality 4 Life uses the Channel Advisor secure online checkout that allows you to save money on shipping (by combining multiple items), confirm your address, enter optional coupons and pay for your purchase. Please use the Checkout button at the top of the item listing when you are ready. Completion of our online checkout also allows you to use the My Account feature of our website to track your packages and review your order history.

Orders will be delayed and/or cancelled for customers who do not complete our online checkout. Thank you for your cooperation.

I forgot my password! How do I get it?
If you are a returning Vitality 4 Life customer you may have created a password during our secure checkout. If you can't remember your password, we'll be happy to send it to you.

Please note that the Vitality 4 Life password is provided by Channel Advisor and is NOT related to your eBay password. It is designed to give you secure access to information on your My Account page and expedited checkout for future orders.

Can I use a coupon with my order?
If you have joined our mailing list, you may have received a promotional coupon valid towards your eBay purchases from Vitality 4 Life. To redeem this coupon, you must enter it during checkout at our website.

Please note that eBay or PayPal coupons or Anything Points may NOT be redeemed directly from our website. You may try to use them when sending us your PayPal payment from the PayPal website.

Can I use eBay Checkout to complete my purchase?
No. Vitality 4 Life uses a secure online checkout that allows you to save money on shipping (by combining multiple items), confirm your address, enter optional coupons and pay for your purchase. Please use the Checkout button at the top of the item listing when you are ready. Completion of our online checkout also allows you to use the My Account feature of our website to track your packages and review your order history.

Orders will be delayed and/or cancelled for customers who do not complete our online checkout. Thank you for your cooperation.

If you need additional assistance, please contact us. Thank you.

Returns

No returns or refunds, but the full warranty is honoured.

Warranty

We handle the warranty for almost all of our products, as in most cases we are the importer. In order to activate your warranty, it's important to register your warranty with us for our records. You can register your warranty by posting, faxing or emailing us with your warranty form, or by visiting http://warranty.vitality4life.com

We take the time to source reliable, top quality products and we offer a full repair service for products you have purchased through Vitality 4 Life itself or a Vitality 4 Life reseller.

Repairs

If you think that a product you have purchased from Vitality 4 Life or reseller requires on site servicing at our service centre, please contact us before you send the item. In many instances, we can resolve the issue via email, over the phone or by sending parts.

If, via email or over the phone, it has been established that your machine does need to be physically inspected at a Vitality 4 Life service centre, please send in original box (where possible) with your name, address, copy of receipt of purchase and a brief explanation of the problem.

Over the years, the company has evolved to incorporate what we see as the fundamental tools to increase living foods, fresh air and pure water in your life.

We have a wonderful collection of products and resources, from living juicers and water filters, to soymilk makers, sprouters, air ionisers, mineral supplements, oral care, through to food dehydrators and infrared saunas.

Where is Vitality 4 Life located?
Vitality 4 Life’s central location is in the beautiful Byron Bay area of Northern New South Wales. With warehouses and distributors in the UK, New Zealand, Canada, Europe and Australia, we have grown into a truly international company.

I live near Byron Bay, can I pickup my purchase?
Yes. Our warehouse is open most business days, please call us to arrange a time to pick up your item.

Trademark & Legal Disclaimer
ALL merchandise sold by Vitality 4 Life is sourced directly from manufacturers, is guaranteed authentic, and may be legally sold online.

All photographs are taken by Vitality 4 Life and are property of Vitality 4 Life. They may not be used or reproduced without our written permission.

Products Disclaimer
Vitality4Life Pty Limited ("V4L") sells exercise and health related merchandise (collectively, the "Merchandise") only to individuals who can legally purchase and own such items in the particular jurisdiction where they reside. Your purchase of V4L Merchandise, whether in person, by telephone, by mail, by fax, or over the Internet, legally binds you and your heirs, assigns, transferees, and personal representatives as follows:

1. When you order and purchase Merchandise from V4L, you represent that you are of legal age to purchase the Merchandise ordered and that the Merchandise can be purchased and owned in your state, county, and/or city of residence. By offering Merchandise for sale, V4L does not represent or warrant that any specific purchaser may legally purchase, own, or possess the Merchandise ordered.

2. Exercise equipment and other Vitality4Life Merchandise may be dangerous if used improperly or negligently. When you purchase Merchandise from V4L, you agree that you will use the purchased Merchandise in a safe and legal manner, consistent with all applicable laws, recognized safety rules, and good common sense. You further agree that you will train and supervise minors in the use of V4L Merchandise and that you will take such steps as may be reasonably necessary or required by applicable law to keep V4L Merchandise out of the hands of minors and untrained and/ or immature individuals.

3. When you purchase Merchandise from V4L, you agree to assume all risks related to and/or arising from your ownership and use of the Merchandise and agree to indemnify and hold V4L harmless from any and all claims brought by any person or entity against V4L related to and/or arising from your ownership and/or use of the Merchandise.

4. Vitality4Life Pty Ltd does its best to accurately represent the Merchandise, through photo, price and copy. Occasionally we make mistakes. If such a mistake should occur, please let us know and we will rectify the mistake as soon as possible.

5. Please note that material on this website relating to wellness based products may not have been evaluated by the Australian Therapeutic Goods Administration. Any product is not intended to diagnose, heal, cure or prevent any disease or condition. If you have any medical problems please consult your family doctor.

6. Any testimonial from domestic users, or medical and alternative health professionals is case specific and there are no guarantees such results can be obtained, experienced or felt by every unique individual. Any user experience, commercial or otherwise, is case specific, and there are no guarantees such results can be seen, or achieved by every business, company or individual.

Thank you for your understanding.

Vitality 4 Life Pty. Ltd.
5/10 Brigantine Street, Byron Bay, NSW 2481, Australia
Ph 02 66807444 | Fax 02 66807481 | Email Support: support@vitality4life.com
Copyright © 2007